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FAQs


1. Do I need a ticket for adult?

No, all accompanying adults admit free of charge. Parents are welcome to explore the Arts, Crafts & STEM exhibition at our waiting area, the Parents & Child market, as well as our food & beverages corner.

Parents are not allowed into playground, except supervising adult for infant < 2 years.


2. Do I need a ticket for my infant < 2 years?

Yes, all infants entering our toddler play area requires a ticket. One supervising adult is allowed into the play area free of charge for infant with a valid ticket. 


3. Do I need to bring socks for my child?

Yes, socks are required for all children and adults entering the indoor soft playground. Please bring along your own socks. Socks can be purchased at entrance if you do not bring any. 


4. Do I need to bring Beyblade sets for my child?

Yes, we recommend children to bring their own Beyblade sets to make full use of our Real Life Anime Stadium. Beyblade sets can also be purchased at the carnival if you do not bring any.


5. Do I need to bring Nerf gun and dart sets for my child?

No, you do not need to bring any Nerf guns or darts. Registration on the spot (RM10/day unlimited play) is required and we will provide all the necessary play equipment.


6. Can I buy tickets on the spot?

We recommend purchasing your tickets online now to enjoy our presale price. Pre-purchasing online will also help us with better crowd management planning. Tickets are available on the spot at a higher rate unless sold out prior.


7. Do I need to print my pre-purchased tickets?

The order confirmation email serves as a valid ticket to the carnival.We recommend patrons to print and bring along a copy of your order confirmation email for faster entry. For some reason if you are unable to print, we will still be able to allow entry with a valid proof of purchase (ie: email on smart phone screen)


8. Can I get a refund for unused tickets?

All tickets purchased are to be redeemed between 30 Nov 2019 - 31 Dec 2019 at the Carnival. All no shows and unused tickets are non-refundable.


9. Can I leave my child at the Carnival on his/her own?

All children must be accompanied by an adult at all time. Parents/Guardians shall assume full responsibility and liability for their children while on premises. While we had worked to design our play equipment to international safety standard, and our staff at all times make all efforts to ensure the well-being and safety of the children, we shall not be held responsible for accidents or injuries that may occur as a result of using our play equipment.


10. How do I let my child participate in Art & Crafts workshops?

Please check our event schedule for the exact day/time where your favorite workshops will be conducted.  Register on the spot to participate. Some workshops are free (trial classes etc), some workshops require a registration fee of RM5 ~ RM20 per session. 


11. Where can I park my car?

Limited street parking is available in front of Island Plaza mall (MBPP parking tickets required). Alternatively, Island Plaza has ample of car parking bays at its basement, parking rate at RM1.00/hour.